Another Merch

Frequently asked questions

FAQs

How much notice is required for cake orders?

For 8″ cakes, please order at least 2 days in advance.

For all other sizes and custom orders, please allow 5 days.

Need a cake sooner than 2 days? Contact us or call (02) 9344 3255.

Do you make custom cakes or add personalised messages?

Yes. We can add a personalised message on a chocolate plaque (+$5). For custom designs or anything more detailed, please contact us and we’ll let you know what’s possible, how long it’ll take, and pricing.

Do you cater to dietary needs?

Our Orange & Almond Cake and Flourless Chocolate Mud Cake are gluten-free. On request, we also make a custom vegan cake.

Please note our kitchen is small and handles common allergens (gluten, dairy, nuts), so we cannot guarantee products are allergen-free and traces may remain.

Planning an event?

Need more than a cake? For larger orders, corporate catering or celebration spreads, explore our Catering Menu or visit Another Catering.

Can I get a refund?

Orders cannot be cancelled with less than 72 hours notice or once production has started. A full refund will be provided for cancellations made with more than 72 hours' notice.